If goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by contacting us at 1800 655 314.Īll our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand new condition. It is important to thoroughly check your goods upon delivery and to notify within 24 hours of receiving the order. Credits will not be issued for Goods returned without proof of purchase.Īll Goods sold are subject to the applicable manufacturers warranty, guarantee and trading terms (if any). There is a 30 Days limitation on all credits. Returns will only be accepted with proof of purchase. We will accept all returns in accordance with Australian Consumer Law. you can arrange an exchange straight away or įine print and the boring (but important!) bits.you can opt for a 110% credit to your account to spend within 6 months,.Simply bring it into our showroom at 8-10 Vesper Dr, Narre Warren and we can inspect and process the return on the spot. *If the returned item does not meet our returns policy we will call you to discuss options. This will be done within 2 days of receiving the item. We will let you know if the return has been approved and process the refund/credit/exchange. Once we receive your return we will inspect the item/s to see if our returns policy has been met. Label the products using the return shipping label supplied with your order and ensure they are packed carefully to avoid damage (items that are damaged in transit due to inadequate packaging will unfortunately be unable to be refunded).ģ. Fill out the Returns Form and mark the items that you are returning on your customer invoice (both forms will be enclosed in your order).Ģ. Items must be in perfect condition to be eligible for a change of mind credit.ġ. Change of mind does not apply to goods that have been installed or used. We comply with every aspect of Australian Consumer Law, of course, so if an item is faulty we will always rectify this for you. you can't decide to change your mind on the replacement product and get another replacement or return for credit). You can only exchange for change of mind once for any given order (i.e. If you change your mind after receiving a new bathroom product, contact us at within 14 days of delivery to exchange it for a similar product or return it for credit toward your next purchase.Ĭredits and exchanges are for the full value of the returned goods only and do not include the cost of postage/freight unless an item is faulty/defective in which case we will pay for postage/freight. If you choose to store your products without checking them please understand that we will see this as acceptance that the goods have arrived in perfect condition. We hope that you, too, understand that we have people contact us to get a refund on damaged items that have clearly been damaged on site (tools being dropped on them, products are dragged across construction sites, products are dropped, inexperienced tradespeople sometimes cut items in the wrong area or scratch the tap finishes and the list goes on!) so in order to be 100% sure that the damage is our responsibility we need to be advised straight away. We understand that this might be difficult if your job is delayed and you don't require the items straight away or if you are busy and you simply store it in your shed until you need it. Items MUST be checked within 24 hours of the receipt of goods. Please check your order when you receive it! Returns are easy if we know about them straight away but can be a bit tricky if we don’t hear back from you for a while.
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